FAQs
General
Do you draw all pets?
Yes, we draw all pets! We've created lots of Pawtraits from horses, to guinea pigs, and pugs.
Can I preview my Pawtrait drawing?
We pride our selves with offering one of the fastest delivery times of your Pawtraits, due to this, previews are not standard service. This is to ensures a faster delivery time to you!
However, we do offer a preview service for an extra charge to approve your pawtrait before its shipped to you. If this service is chosen, then a member of our team with email your drawing preview. Please respond to this email within 24 hours that you're happy with your order, this is so we can begin shipment as soon as possible!
We believe in keeping costs as affordable as possible because everyone deserves a pawtrait. So giving you the option to opt out of previews allows for a small price tag!
Can I have more than one pet in a Pawtrait?
Can I change my order once its been placed?
Yes, we'd be happy to help. Contact our team at hello@thepawtrait.com within 12 hours of your order being placed and we'll try our best to accommodate for any changes. Please note that changes can only be adjusted for poster or frame size, colour, and name. We can not change the pet drawing as our artists start work right away. Simply follow our image guidelines for the best drawing.
Do I have to put a name in my Pawtrait?
Your order is completely customisable, so it's up to you whether you want a name featured in your Pawtrait.
Returns and Shipping
When will I receive my order?
United Kingdom : Your order will arrive within 1-2 weeks from the date of purchase. During holidays, please allow for extra time.
Rest of the World : We estimate orders to arrive within 2-4 weeks from the date of purchase. During holidays, please allow for extra time.
What if I am unsatisfied with my Pawtrait?
If you are not 100% happy with the products, please contact our team at hello@thepawtrait.com. We'll be happy to help out.
Will my orders all arrive together?
While we always aim to deliver your items together, occasionally one item in your order will be completed ahead of time and shipped out first. For example, if you order a framed portrait and a phone case, the phone case may arrive separately.
My product arrived damage
Although highly unusual, occasionally our portraits can be damaged in transit. Please contact us within 48 hours of receiving your order and we will work fast to get a replacement.
What is your return policy?
Due to the personalised nature of all of our products we are unable to offer returns. Your custom artwork is designed with care and is personal to the photo you provided and your pet.
If you are unhappy with your Pawtrait please contact our team and we'll work with you to make sure you're 100% happy.