Contact information
To contact us, please use the chat via our website or email: 'hello@thepawtrait.com'. Please note our customer services hours are as follows: Monday - Friday, 9 am -5 pm (GMT). Response times may take up to 7 working days. Closed Bank Holidays. We response to emails in the order they arrive, please do not reply to your email or message as it will push back the response time for you. We also kindly ask customers to not message multiple customer service networks as this will create a blockage and delay our response.
Tuesday 27 December
Monday 2 January