Contact information

To contact us, please use the chat via our website or email: 'hello@thepawtrait.com'. Please note our customer services hours are as follows: Monday - Friday, 9 am -5 pm (GMT). Response times may take up to 7 working days. Closed Bank Holidays. We response to emails in the order they arrive, please do not reply to your email or message as it will push back the response time for you. We also kindly ask customers to not message multiple customer service networks as this will create a blockage and delay our response.

To check the status of your order, please use our online chat service via the website and select 'Track Your Order'

Please make sure to check your Junk/Spam mail for previews.

Checkout out FAQ page here: https://thepawtrait.com/pages/faqs

If you are enquiring about an order, please make ensure you have quoted your Order Number, this can be found on your order confirmation email. Please allow extra time for shipping around busy times of the year, e.g Black Friday and Christmas time. This is due to every order being hand drawn and our artists ensuring a high quality of work.

HOLIDAY CLOSURES:

Friday 23 December

Monday 26 December
Tuesday 27 December
Monday 2 January