Orders typically take 1-2 weeks to complete. As each portrait is hand-drawn, we work as quickly as possible without rushing the process. For special occasions, we recommend reviewing processing times and selecting express delivery at checkout. Please note, October–December is our busiest time of year. Domestic orders (within the UK) are processed faster than international ones.

Yes, as each order is drawn by hand, we able to to add/remove items in the drawing.

Please note: you will be required to order a preview for custom requests and be in direct contact with the Artist via email

We will send tracking information to the e-mail address associated with your order once the item has shipped. You can also select the 'Track My Order' prompt via the online store chat and provide the order information

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

Due to the personalised nature of all of our products we are unable to offer returns. Your custom artwork is designed with care and is personal to the photo you provided and your pet. We are not able to accept returns or exchanges for made to order items

If you are unhappy with your Pawtrait please contact our team and we'll work with you to make sure you're absolutely happy